My boss cannot see what I upload into Box

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Carrie Leahy

• October 14, 2022 16:53

I am uploading documents into Box but my boss cannot see what I upload. Why is this? And is there a telephone number for support?

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  AJ

  • October 14, 2022 22:55

  Hi Carrie,

  Welcome to the Box Community! I’m happy to help.

  Phone support is only available for business accounts and higher.

  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates. Thanks for your patience!

  Best,

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  Shauna

  • May 22, 2023 14:38

  This seems like a straightforward question. I have the same problem: A shared a folder with someone outside my team making them a viewer. They say they uploaded 2 documents but I cannot see them, even when logged in online. They looked and verified the docs are there.

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