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Received A Link and When Clicked Says Cannot Find Page

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Vanessa Hunt

Hello,

The same day we received a link we clicked it and received a message "Oops! We can't seem to find the page you are looking for."

How can we retrieve these documents? 

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  • AJ

    Hi Vanessa,

    Welcome to the Box Community! I'm happy to help.

    The error message: "Oops! We can't seem to find the page you're looking for." could be from the invite to collaborate.

    If a user is invited to collaborate on a folder and they do not accept this collaboration invitation (from the email notification received or the Pending Items Manager in the user's Box account) then the collaborative folder will not appear in the user's Box account until the collaboration invitation has been accepted. 


    Did you accept this invitation to access the folder in the email sent to you to collaborate?

    Article that could be useful for more information:

    Best,

     

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