2FA reset required

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Sebastian Mazur

• November 09, 2022 14:41

Hello, I need to reset the 2FA authentication for another account, as the authenticator app has reset and now I cannot access it.

Thanks in advance.

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• 

  AJ

  • November 09, 2022 15:25

  Hi Sebastian,

  Welcome to the Box Community! I'm happy to help.

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

  Best, 

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  Melvin

  • April 12, 2024 10:46

  I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

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