Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

The original file was deleted on Box

Answered
Follow
New post
Yang Yujie

Hi

I have a few files that was originally on box and was deleted by an unknown person. We did not initiate the deletion and we do not know who deleted the files on box. The trash folder in the box is empty too and we could not recover the files. We also do not have these files saved locally unfortunately. 

Is there anyway we can recover the files to our account?

 

Thanks

0

Comments

2 comments

Date Votes
  • Yang Yujie

    I have tried to log out and log in to box but the folder and files are still gone.

    0
    Comment actions Permalink
  • AJ

    Hi Yang,

    Welcome to the Box Community! I'm happy to help.

    I see that we’ve already addressed your request via ticket #2744987.

    Please reach out if there’s anything else we can assist with!

    Best,

    0
    Comment actions Permalink

Post is closed for comments.