Collaboration folder doesn't appear after acceptance

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Arik Davidyan

• January 03, 2023 19:09

I got an email with the request to collaborate, accepted the request, and still unable to see either the collaborator or the folder's content.

Thanks

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• 

  AJ

  • January 03, 2023 20:18

  Hi Arik,

  Welcome to the Box Community! I'm happy to help.

  I investigated the account and don't see that shared folder. Please make sure that this is the correct email address for the invitation.

  I suggest that you contact the owner of the folder to send you the invitation again.

  Please check these helpful articles from our Box Product Support page.

  https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators

  https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions

  Best,

   

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