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Invitation mail isn't delivered to collaborators

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BOUILLOD Noémie
  • Edited

Hello,

I have sent sent to collaborators of an other organization multiple invitations to access a specific Box folder. Just one person received the email with the invitation. They have checked their spam folder, and there isn't anything in there either. They also haven't received any notifications when they signed into my Box account. Any troubleshooting advice?

Thank you

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3 comments

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  • AJ

    Hi Noemi,

    Welcome to the Box Community! I'm happy to help.

    They may need to loop in their IT department for further assistance; please take a look at this help article:

    https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    Also, please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that their email client is not blocking emails from 

    • box.com

    • notify.box.com

    • notify-e.box.com

    • notify-w.box.com

    • reply.box.com

    • track.box.com

    • track.notify-e.box.com

    • track.notify-w.box.com

    Best,

     

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  • BOUILLOD Noémie

    Hello AJ,

    It's strange because some people are receiving the invitations email but not all. Their IT department checked all the recommandations you sent and we didn't find the problems causes. I read that some email adress could be on "supression list". How can we know if we are in this case?

     

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  • AJ

    Hi Noemi,

    Kindly contact us back and we'll check on the email if this was included in the suppression list. 

    Best,

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