BOX service and support

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Matti Tossavainen

• January 19, 2023 08:50

In this day and age it is mind blowing to find out that the BOX support and service can be this bad! It is nearly impossible to find an appropriate contact for service and billing issues!

These issues have lead to a process of thinking an alternative service provider for cloud data storage and CMS!

1

• 

  AJ

  • January 19, 2023 16:28

  Hi Matti,

  Welcome to the Box Community! I'm happy to help.

  Phone support is only available for business accounts and higher and can be requested here https://support.box.com/hc/en-us/requests/new. 

  https://support.box.com/hc/en-us/requests/new

  You can also check this article from our Box Produsct Support page about

  https://support.box.com/hc/en-us/articles/360043696074-Phone-Support-at-Box

  https://support.box.com/hc/en-us/articles/360043695234-Billing-Support-at-Box

  Hope this helps. 

  Best,

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