Disable sign in with Google account on Box app for Mac

I originally set up my Box.com account online to enable sign in with my Google account for convenience since I thought I would only use Box via a browser.

After downloading the Box app for Mac, the login asks me to sign in with my Google credentials, but I do not want to enter my Google credentials in non-Google app.

So I created a box.com password (using the same email address as my Google account) and I removed Box access from my list of Third-party apps with access to my Google account so sign-in with my Google account no longer works on Box.com.

However, even after removing and re-installing the Box app for Mac, the app still prompts me for my google credentials and I cannot use my Box password.

Do I have to use a non-Google email for Box to enable me to sign in with my Box.com password? My Google credentials shouldn't even work anymore since I removed Box access.

The answer to this other post implies the exact opposite - that I can only use my Box email and password to sign in and not my Google credentials which is actually what I want: https://support.box.com/hc/en-us/community/posts/6562968833171-Switching-account-sign-in-from-email-to-Google-sign-in

January 25, 2023 23:03

Hi there,

Welcome to the Box Community! I'm happy to help.

This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Please check your email for details and updates. Thanks for your patience!

Best,

Jurgen Altziebler

December 29, 2023 06:42

Hello, I am testing Box for our organization and immediately ran into the similar problems. I signed up with Google Auth and I am unable to establish syncing to my Macbook.

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