Getting a refund
Answered
On Jan. 10, 2023 I canceled my account, well before the renewal date of Jan. 20, 2023, but my card was charged again for another year. I want my money back.
I have been a member since 2007 and have always been very happy with your service. That is, until now! I can't believe that I can't make a phone call, especially with billing problems which are time sensitive.
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Hi Julee,
Weloome to the Box Community! I'm happy to help.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.
Best,
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