Unable To Change my primary box account Email Address

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Mo Abdelrahman

January 28, 2023 03:15

Hi, I have changed my business domain and I don't seem to be able to change my primary account Email address.

Change from:

Default Email Address

(Email addresses redacted)

Would appreciate your help.

Cheers,

Mo

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AJ

January 30, 2023 15:35
Hi Mo,

Welcome to the Box Community! I'm happy to help.

Here is a link from our Community post about Changing and Updating the email address in the account. Please follow the steps found in this article:

https://support.box.com/hc/en-us/community/posts/360049182534-Change-Email-Address?page=1#community_comment_360012680793

To add an email address:
- Click Add more emails.
- Enter your new email address and click the Save button.
- An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png

Best,
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