Unable To Change my primary box account Email Address

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Mo Abdelrahman

• January 28, 2023 03:15

Hi, I have changed my business domain and I don't seem to be able to change my primary account Email address.

Change from: 

Default Email Address

(Email addresses redacted)

Would appreciate your help.

Cheers, 

Mo

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• 

  AJ

  • January 30, 2023 15:35

  Hi Mo,

  Welcome to the Box Community! I'm happy to help.

  Here is a link from our Community post about Changing and Updating the email address in the account. Please follow the steps found in this article:

  https://support.box.com/hc/en-us/community/posts/360049182534-Change-Email-Address?page=1#community_comment_360012680793

  To add an email address:

  • Click Add more emails.

  • Enter your new email address and click the Save button.

  • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

  https://support.box.com/hc/article_attachments/360058929954/4399iDA71B9AB366B4014.png

  Best,

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