Can't access Box from China

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Box User

• January 29, 2023 08:59

Hello,

I have invited someone who lives in China to be a collaborator on my Box,  but they cannot open the invitation link not access the site. 

Does anyone know of any issues regarding using Box in China and how to solve this? 

Thank you!

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• 

  AJ

  • January 30, 2023 15:44

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  I’m sorry you are having trouble accessing Box.

  Please select "Contact Support" from the top-navigation menu and you will see the different options for contacting the Box Product Support team. These options will vary by customer, depending on account type, agent availability and support subscription level. Options may include submission by web form, live chat and, for Premier and Platinum Service customers, a direct phone line. 

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