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Two-Factor

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IT Support

Hello, I have a user who no longer has the same phone number. Two-Factor is tied to the old phone. In my Admin panel, I cannot disable two-Factor or log into the account as this person. How do I remove MFA temporarily without having to delete the user. 

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  • AJ

    Hi IT Support,

    Welcome to the Box Community! I'm happy to help.

    I suggest that the owner of the account contact us and submit a case through https://support.box.com/hc/en-us/requests/new to look into this 

    which would require specific account information.

    Best,

     

     

     

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