MFA reset

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alejandro barragan

• March 02, 2023 01:38

Hello - I am an IT manager at my firm, and one of our users requires an MFA reset, as he does not have access to his device any longer.  Can someone please assist?

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  AJ

  • March 02, 2023 14:08

  Hi Alejandro,

  Welcome to the Box Community! I'm happy to help.

  I suggest that this user in question submit a new request through this link since we may require specific account information. 

  https://support.box.com/hc/en-us/requests/new

  Best,

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