File Upload using Box API fails intermittently

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Mangayarkarasi Lakshmanan

• February 25, 2021 18:20
• Edited

I am uploading file to Box using BOX Java SDK api. It works perfectly fine when uploading from my Dev environment for the  below folder 

https://pimco.ent.box.com/folder/130300752187

But the connection to Box server fails intermittently for my UAT folder . The connection seems to fail many times and when i try again its successful. Not able to understand why this is happening. 

https://pimco.ent.box.com/folder/130306171495 

Could you please help us in identifying the root cause ?

 

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• Official comment

  

  Kourtney

  • March 01, 2021 17:54

  Hello, 

  Im sorry to hear you're having intermittent issues with uploading. An issue of this nature will require an investigation by our support team in order to further troubleshoot. Please ensure you are logged into a paid Box account an open a support ticket so they can further assist. 

  Best,

  Kourtney, Box Developer Advocate

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