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"Access denied - insufficient permission" While updating the Google file name

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Jagdeep Singh

Hi,

I am getting "access_denied_insufficient_permissions" while updating the google file name through API in the below scenario:

Use Case:  I created a Google Document.

Success Scenario: If my file is not opened with Google docs then I am able to rename the file through API.

Failure Scenario: If my file is opened with Google docs then I am getting error "access_denied_insufficient_permissions"

Can you please do let me know how to update the file name even if the file is opened with Google Docs?

 

 

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  • Kourtney

    Hello Jagdeep, 

    Are you able to provide me with the client ID of your application and an example date/time/timezone of the 403? I'd be happy to take a look in our backend logs to get more information about this error for you. 

    Best, 

    Kourtney, Box Developer Advocate

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  • Jagdeep Singh

    Hi Kourtney,

    Thanks for your reply. I just reproduced this issue. Below are the details:

    Client Id: okm0351euo9wa7loptcbkivyjnrhrah2

    And below are the logs:

    "PUT https://api.box.com/2.0/files/796609489261" 403 217
    {'Date': 'Tue, 13 Apr 2021 18:00:57 GMT', 'Content-Type': 'application/json', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'Strict-Transport-Security': 'max-age=31536000', 'Cache-Control': 'no-cache, no-store', 'Content-Encoding': 'gzip', 'BOX-REQUEST-ID': '0a16821ba5757fd836cee3a7775effe3e'}
    {'code': '---ions',
    'help_url': 'http://developers.box.com/docs/#errors',
    'message': 'Access denied - insufficient permission',
    'request_id': 'gxdgfcgpinp0ptx0',
    'status': 403,
    'type': 'error'}

    boxsdk.exception.BoxAPIException: Message: Access denied - insufficient permission
    Status: 403
    Code: access_denied_insufficient_permissions
    Request ID: gxdgfcgpinp0ptx0
    Headers: {'Date': 'Tue, 13 Apr 2021 18:00:57 GMT', 'Content-Type': 'application/json', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'Strict-Transport-Security': 'max-age=31536000', 'Cache-Control': 'no-cache, no-store', 'Content-Encoding': 'gzip', 'BOX-REQUEST-ID': '0a16821ba5757fd836cee3a7775effe3e'}
    URL: https://api.box.com/2.0/files/796609489261
    Method: PUT
    Context Info: None

    Below are the steps I executed to reproduce this issue:

    1. Navigated to file location in Box web application and opened it with Google Sheets by signing in to Google account.

    2. File got opened in a new tab and I started editing it.

    3. And now from the script, I made an API request to update the file name.

    4. Above are the logs of that API Failure.

     

    Below is the success scenario of the same file:

    1. Now, I stopped editing the same file and closed it.

    2. After 5 minutes from the same script I made an API request to update the file name.

    3. And the file got renamed successfully.

     

    Please help me out as soon as possible. As it is a blocker for my client and I just stuck here.

    Attaching some screenshots for your reference. Let me know if anything else is required from my end. Thanks

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  • Jagdeep Singh

    Hi Kourtney,

    Any update on this issue?

     

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