Cannot add an email that I have used in the past, even after delete permantly that account.
Hi Box_support,
I am trying to add an email to a paid BOX account. I have used that email to create an external user before.
I have deleted permanently that account and then tried to add it but still failing.
The error is generic:
There was an error while trying to add 123@xwy.com.au to your account.
Could you please help.
Also, we have a Business Plus plan but the system won't let me create a support ticket.
Cheers,
Francesco
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A few possible things that I can think of
--The email is used as a secondary email on someone else's account (seems that this is now called "linked email"). If you run a "User Details" report from the Admin Console and then sort on the "Secondary email" column, you'll be able to find out
--The email is already used on a personal Box account outside your enterprise. When we started with Box, we had to "repatriate" a bunch of our addresses that people had used to sign up for a free Box account before we had a contract. Your CSM or Box Support should be able to tell you if this is the case.
--You're maxed out on users for your contract.
--Something is goofed up on Box's end.
--Kurt Baker
Penn State University
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