Space not reclaimed when files are deleted

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4 comments

  • Kourtney

    Hello Martin, 

    I went ahead and ran the script on your account so you should be all set! Counts look good on the backend. 

    Best, 

    Kourtney, Box Developer Adovcate

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  • Martin Taylor

    Hello Kourtney,

    I've just checked, and you have sorted it out.

    Many thanks for the help, and the speedy response.

    All the best,

    Martin

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  • Johannes Huber

    Hello,

    Same problem here. I deleted some files to clear up space (even emptied the trash bin), but I am still unable to upload more.

    Thanks in advance!

    Best Regards,

    Johannes

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  • Kourtney

    Hey Johannes, 

    I opened up a ticket (#2425725) with our support team on your behalf so they can run the necessary clean up script on your account. They will be in touch shortly :) 

    Best, 

    Kourtney, Box Developer Advocate

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