Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Space not reclaimed when files are deleted

Follow
New post
Martin Taylor

Hello,

I have deleted all of my files now, in the attempt to free up space. I still am unable to upload a file since Box thinks most of my space has been consumed already.

Reading the forums I see this is a known problem that can occur, and I understand that I need support to run a script against my account to recalculate the usage totals. Would someone be able to do that for me please?

Many thanks,

Martin

0

Comments

7 comments

Date Votes
  • Kourtney

    Hello Martin, 

    I went ahead and ran the script on your account so you should be all set! Counts look good on the backend. 

    Best, 

    Kourtney, Box Developer Adovcate

    1
    Comment actions Permalink
  • Martin Taylor

    Hello Kourtney,

    I've just checked, and you have sorted it out.

    Many thanks for the help, and the speedy response.

    All the best,

    Martin

    0
    Comment actions Permalink
  • Johannes Huber

    Hello,

    Same problem here. I deleted some files to clear up space (even emptied the trash bin), but I am still unable to upload more.

    Thanks in advance!

    Best Regards,

    Johannes

    1
    Comment actions Permalink
  • Kourtney

    Hey Johannes, 

    I opened up a ticket (#2425725) with our support team on your behalf so they can run the necessary clean up script on your account. They will be in touch shortly :) 

    Best, 

    Kourtney, Box Developer Advocate

    0
    Comment actions Permalink
  • MAGHEN NEGOU Rostant

    Hello
    Please I have the same problem. Indeed, my free space are  not reclaimed when files are deleted. from recycled bin. How an I recover my free space?
    I have read that the support can run a script to resolve this issue. How can I request that from support.
    Best regards

    1
    Comment actions Permalink
  • tasiosvas

    Hello,

    It seems I have the same issue here. Everything syncs ok, I deleted also files from trash folder, but the space is not reclaimed.

    Please help.

    0
    Comment actions Permalink
  • Fabio Ijano
    • Edited

    Hi,

    Same problem here, can anyone helpe me?

    Thank you.

    Edit: solved after about 24 hours.

     

    1
    Comment actions Permalink

Please sign in to leave a comment.