Failed extension to load

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GRIGORYAN Karen RUSSIA

• May 25, 2021 11:19

Hi Community,

I've just update macos to 11.4 and got following issue:

Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

Any ideas?

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• 

  GRIGORYAN Karen RUSSIA

  • May 25, 2021 11:59

  Solved by reinstalling the app. Thanks to support.

  Uninstall Box Drive by following these steps:
  
  

  1. Quit Box Drive
  2. Run the uninstaller script:
     • Launch Terminal.
     • Type the following and press Enter:

       /Library/Application\ Support/Box/uninstall_box_drive

  You do not see your password as you enter it. Just press ENTER when have finished typing it in.

  
  - Check that the folder path ~/Library/Application\ Support/Box doesn't exist or is empty. Check that Box Drive has disappeared from System Preferences. Restart the machine.
  
  - Install the latest Box Drive here. When prompted, enable the kernel extension from System Preferences -> Security And Privacy.

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  Jason Willson

  • May 29, 2021 23:36

  This solution actually worked for me. Thank you!

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  Ashwarya Rajwardan

  • August 24, 2021 21:31

  Tried the steps above on MacOS 11.5.2 still no luck.

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  John Blatt

  • August 26, 2021 17:34

  Also tried this on MacOS 11.5.2 and no luck

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  Ervin Conn Jr

  • August 26, 2021 19:51
  • Edited

  I also failed on 11.5.2   Everything I am reading says to enable in Privacy&Security but what do you do if it is not there?

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