Email already used in a Box account but not associated with an enterprise

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September 21, 2023 23:15

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise." The other box account was erroneously opened and then deleted. We need to add her to our organization account with her work email.

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32 comments

Joel Rothman

November 05, 2024 23:27
Solution is here: https://support.box.com/hc/en-us/articles/32163598260371-Inviting-Unmanaged-Users-to-Become-Managed-Users-in-Your-Organization?q_mailing_7TY4AeL8XdqWzaJp2wXg1aTZDmSMwtomsFcnh=Rp3hogU4NgxJrpfYkWqdSsFT7wcnJLdM7LAHcz66b2NMqa4BQ8cCe5Z9a
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Thompson Coe - TCIT Support

December 13, 2024 19:48
Same issue here. I deleted the users account a week ago and I still cannot added them to our managed account! What is the solution? Impossible to get ahold of support.
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