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36 comments

Date Votes
  • Teresa Nocerino

    same here!

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  • Glen Adams

    I have constant problems with preview not loading, which is major barrier in my work.  The lack of telephone support is unacceptable.  I am now looking for alternatives for cloud storage. 

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  • Sarah Leighton

    Even though this is marked as resolved, I am having this issue in the current version of Box Drive. In particular it seems to happen if I close a file and then need to reopen it shortly thereafter. However, it also happens in other scenarios. 

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  • Sue Ann Levi

    We have a similar issue and have found that our IP has been blocked. Unable to access/upload any files to the platform with our business connection. any other internet connection is having no issues. Agree with the above, lack of phone support or actually being able to reach a true technician is very frustrating. issue has been ongoing since Late Nov 23.

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  • Olivia Teufel

    I am currently having this issue and no one else on my team is having the issue. How do I get in contact with an actual person to help me from Box?? Been dealing with this for weeks now. 

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  • Tracy White

    This is a current issue that is now affecting some of our staff using the corporate instance of Box.  An external consultant has uploaded two files - I can download the CSV but not the Excel Spreadsheet. Also cannot preview the spreadsheet, I get the error reported here and have noticed the logo for the file is not showing the usual Microsoft Excel logo

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