Search is not working

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Renee Lawlor

• October 10, 2023 18:29

All of our users are unable to find folders or files when searching a folder that we KNOW is in Box. We have been searching the same way for months, and now when searching the same part of a file name, no results show.  I tested this even when the I can see the file I want to be certain the file is there.

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  Doug Olson

  • October 10, 2023 18:43

  We are also getting reports of Box search not working. Searing on documents that we know are in a Box folder, do not show up in a search. We had specific examples shown to us by our Production team. Is there a possible fix?

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  Dan Koplin

  • October 10, 2023 18:44

  Same here, multiple users in the PNW region are having issues with the Search feature, manually locating files with long numerical filenames using CMD+F is cumbersome, and we're getting no response from Box Support when trying to open a Chat.

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  Tina Nguyen

  • October 10, 2023 23:59

  We are also having the same exact issue. Have always used the search feature when locating files quicker and having to manually find the file on box is not sufficient. 

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  Jim Gotting

  • October 11, 2023 22:12

  Same issue. Seems to find word documents but not pdf's

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