Funky login screen and White Screen after login

I've had a ticket open with my IT for months with no resolution. Our IT say they have me and another new member configured like all the others but ours get the white screen, while the older members get proper access. It's apparent they don't (or you don't) talk to each other on this issue. Login screen looks like broken old BBS system with text displayed. Fill in the login credentials NEXT and password then get the white screen. Windows 10 Pro 22H2 12th Gen Intel(R) Core(TM) i7-1270P 2.20 GHz. Tried using Edge, Chrome, and Firefox browsers. Cache cleared. Since I don't have admin access to this machine I'm limited in what I can configure/change. I wish you posted the resolutions of the many users who have reported this problem so one could try to get this working.

Jim

James Walker

October 27, 2023 22:54

Box never got back to me (and our IT had pretty much stopped trying) but out of frustration I noticed that if I stopped using the VPN I could login to Box without problems. I figured the VPN had some proxy, filter or whatnot setting dinking with this. Opening the VPN client I found no proxy settings but did find the default settings had a preference for blocking all untrusted servers. I suspected Box.com is considered an untrusted server so I unchecked it and voila! good connection ensued. Hope this helps other white screen sufferers.

bgroszek

April 24, 2024 19:32

Box never got back to me either. Not fixed.

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