Error saving to Box from desktop - empty file

I connected my box account to my microsoft word desktop so that I could save a file started on my desktop directly to the Box folder. When I closed out of the desktop file after saving to Box, I tried to open the file in Box and it wouldn't display. I tried to open the file on my desktop and got the following error messages. The file is empty when I try to open it on Microsoft cloud from Box, and I cannot locate the original content anywhere. I'm stressed because I captured important meeting notes that I can't remember now, and would really like to locate the original file. I see there's a 'date created' that's actually AFTER the 'date modified' on the file, which makes me suspect maybe the original file really is somewhere on box, but I can't access "previous versions" because I'm not on a paid account, and I don't really want to spend $14 just to uncover that the first version is also blank....

Error message 1:

We can't open 'File name redacted.docx' from Box. Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions.

Error message 2:

Sorry, we couldn't open 'https://api.box.com/wopi/files/1338455670260/WOPIServiceId_TP_BOX_2/WOPIUserId_14072251059/File name redacted.docx'.

Created Oct 18, 2023, 9:22 PM ---> not accurate

Modified Oct 19, 2023, 4:27 PM ----> real date and time of creation