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All folders disappeared after box upgrade

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更紗　英視

We become indebted to.
Recently, after I paid for (upgraded) my BOX account, I was no longer able to see any of the folders and files I had been using.

Other information says that the folder upgrade process may take some time, so you won't be able to view it for a while. Is this normal?

Will I be able to see it if I wait for a while?
We are only contacting you regarding important files.

If you have any idea how much it will cost, I would appreciate it if you could let me know.

We apologize for the inconvenience, and thank you for your understanding.

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  • 更紗　英視

    Regarding the previous question, I was able to view it after about 6 hours.
    The capacity was about 8G, but there may have been a large number of files.
    I will close the question.
    It was very good.
    thank you very much.

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