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Box app in Android not opening due to mismatch between account and Intune

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Box User

I have a S23 Ultra running Android and since a couple of weeks anytime I try to open Box App I get the following error in a pop-up window

"Sus cuentas de Intune y Box no coinciden. Inicie sesion co...."

"Yours Intune and Box accounts are not the same. Login with..."

(the rest of the error is not visible in the small pop-up window)

I tried to uninstall and reinstall.. without success.. I also removed the Android connection in my box page in internet ... without any result.. remaining the error.

may you give me some guidance?

 

thx

 

 

4

Comments

8 comments

Date Votes
  • 佐々木 章克

    I have identified similar problems in my organization.
    We have investigated on several terminals and it seems that this event has been occurring since ver. 6.24.6. (In fact, reviews about this issue have been reported in PlayStore since April 1).
    Since we have confirmed that the issue is reproduced after updating to ver. 6.24.6, we believe that it is not a specification change on Intune's side, but a specification change or bug in Box's mobile app.

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  • Box User

    Hi...it's good to know I'm not alone :)

    It may have some relation with the AD Connect Synchronization we're doing between our M365 tenant and local Microsoft Windows Domain???

    rgrds

     

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  • 佐々木 章克

    Hi! Thanks:)

    We have NOT implemented AzureAD integration for Box, but we are applying MAM control by Intune. iOS version of the app is not experiencing the problem, so we assume that the latest Android version of the app is not adapted to MAM control by Intune.

    We are trying to verify if we can avoid this trouble by excluding the Box  from Intune's public apps, but we have not had good results yet.

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  • Box User

    I have the Intune app to manage access to corporate Microsoft apps on my Android phone, but I use the Box app to access personal documents. I need to use the Box app *without* going through Intune so I can get to my non-work files on my phone. But since the weekend, the Box app won't open after "Your Intune and Box accounts don't match."

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  • Box User

    Confirmed that using previous version 16 march of BOX App, it works perfectly¡¡

    I downloaded apk from 

    https://box.en.uptodown.com/android/post-download/1000695633

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  • Jim Mayo

    C'mon Box - can we get a comment that this is being addressed...??

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  • Peter Wallace

    Has this been resolved yet?? This issue has been going on for days and I've not seen any communications from Box.com.

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  • Box User

    With the April 15 update, Android app no longer refuses to open due to the "unmatched Intune profile" error. Thanks, Box devs.

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