I can't generate back up codes

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Caroline Pulleman

• May 13, 2024 12:33

Hi, I am trying to generate backup codes, but there seems an error and I can't generate. need to try again and then the same issue.

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  jeannette miller

  • May 14, 2024 04:59
  • Edited

  Hello maximtimeclock@Caroline Pulleman,

   

  
  It seems you’re encountering an issue with generating backup codes for your Box account. This is a known issue that others have experienced as well.
  Before generating backup codes, make sure that Multi-Factor Authentication (MFA) is enabled on your account.
  Sometimes, issues can be resolved by updating to the latest version of the Box application.
  If you’re using a web browser, clear your cache and cookies, then try generating the codes again.
  Occasionally, the problem might be with the browser or device. Attempt to generate the codes using a different browser or device.
  Remember, backup codes are essential for accessing your account when other MFA options are not available, so it’s important to have them set up correctly.

  
  Best Regards,

   

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  Caroline Pulleman

  • May 13, 2024 13:39

  Thanks so much, that is very helpful. Solved the problem.

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