Box Status

Can't Download Box Drive on New MS Surface Pro

Follow
New post
Juliana Bowland

I just purchased the lasted MS Surface Pro w/ Co-Pilot. 

I continue to run into an error code when trying to download Box Drive. 

Is it not supported on Windows 11 or on Surface Pros? It worked just fine on my old Surface Pro.

2

Comments

3 comments

Date Votes
  • Gregory Chavez
    • Edited

    Hello, @Juliana Bowlandcompass mobile.dollar tree.com

     

    Box Drive is indeed supported on Windows 11, as announced by Box for all their desktop products, including Box Drive. There should be no compatibility issues with Windows 11 or Surface Pro devices in general.

    If you’re encountering an error code, here are a few troubleshooting steps you can try:

    Check System Requirements: Ensure your Surface Pro meets all the system requirements for Box Drive.
    Update Windows: Make sure your Windows 11 is up to date with the latest updates and patches.
    Reinstall Box Drive: Follow the official guide to reinstall Box Drive on your device.
    Error Code: If you have a specific error code, searching for it or contacting Box support might provide more targeted solutions.

    I hope this step is helpful to you.

     

    Best Regard,
    Gregory Chavez

    -1
    Comment actions Permalink
  • Juliana Bowland
    • Edited

    Hi Gregory,

    Thank you for your response. What system requirements should I be looking for?? 

    I am 100% sure I have the latest Windows 11 update.

    I have uninstalled/reinstalled Box Drive about five times now following all of the instructions meticulously from various forum comments and Box troublshooting guides. I have tried everything I can think of.

    Here are my error pop-ups that I continue to get:

    Box Drive requires a Windows restart to finish updating.

    Box Drive is about to quit.

    I have also restarting my computer many times and clicked "send logs".

    Please assist. 

    0
    Comment actions Permalink
  • Belinda Morris

    I am having exactly the same issue.  I updated windows 11 and still having the problem.  Were you able to solve this issue?

     

    0
    Comment actions Permalink

Please sign in to leave a comment.