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Employee Issues Logging

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Jacquelyn Homuth

Hello,

We have an employee who is having issues logging into Box. Their note to me regarding the issue: "The issue is, when I try to log in, I don’t know my password (from years ago) so Box attempts to send me a password reset to my old phone number. I don’t have access to that phone, so I can’t receive it to update my password."

It sounds like they had 2FA enabled and is unable to get a password reset sent to their email. Can you assist?? Please message me and I can provide all of their information. 

Thanks!

Jackie 

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  • Jacquelyn Homuth

    Hello, 

    Can you please create a help ticket for this request so I can assist our employee with regaining access to their account? Thank you! 

    Best, 
    Jackie

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