Still Unable to receive email

https://support.box.com/hc/en-us/community/posts/34029636972051-Unable-to-receive-email?page=1#community_comment_34221962251411

We have conducted the following checks:

• I have checked the spam folder and confirmed that the email is not there.
• I have confirmed that Box messages are not being blocked, and other members are receiving messages without issues.
• I have confirmed that the email address is correct.
• We received confirmation from the administrator that the address is not on the suppression list.
• I have verified that no scan is being performed on the email.

Could you investigate the issue if I provide the problematic email address?