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I need to submit a support ticket

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Jake Davidson

Hi I have two crew members who are having trouble with their 2-step verification. Everytime they try to login it prompts for the verification but their Google Verification App doesn't provide a code to submit.

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  • Sonia Lewis
    • Edited

    Hello,
    It sounds like your crew members might be facing an issue with the Google Verification App not providing codes. Here are a few steps they can try: Snaptik

    1. Check Google Prompts: Sometimes, Google uses prompts instead of SMS codes. Ensure they check their notifications for any prompts.

    2. Update the App: Make sure the Google Authenticator app is up to date.

    3. Correct Phone Number: Verify that the correct phone number is added in the 2-Step Verification settings.

    4. Use Backup Codes: If the app isn't working, they can use backup codes provided during setup.

    5. Re-enable 2-Step Verification: Disable and then re-enable 2-Step Verification in their Google Account settings.

    If these steps don't resolve the issue, they may need to contact Google Support for further assistance.

    Best Regards,
    Sonia Lewis

     

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