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  • Alice Richard

    If you're unable to upload files despite having plenty of free storage space on your Box account, here are some possible reasons why:

    1. Account Limitations

    Make sure you're aware of the specific limits for your account type. Free plans, for example, might have restrictions on file sizes or upload limits that are separate from the overall storage quota. You may still have space, but encounter limitations on other factors, such as file size or upload frequency.

    2. File Size Limit

    Box has file size limits for uploads. If you're trying to upload a large file, it's possible that it exceeds the limit for your account type. For example:

    • Free personal accounts have a 250MB file size limit.
    • Business and enterprise accounts typically have higher limits (up to 15GB).

    Check the size of the file you're trying to upload to ensure it’s within the allowed range.

    3. Browser or Network Issues

    Sometimes upload issues arise due to browser problems or network instability. Try the following:

    • Clear your browser cache or use a different browser.
    • Check your internet connection to ensure it's stable.

    4. Quota Glitch

    It’s possible that your storage usage isn't updating correctly, especially if there was a recent upload or deletion. Log out of your Box account and log back in to see if the storage info refreshes. Alternatively, try checking from a different device.

    5. Syncing Issues (Box Desktop App)

    If you're using the Box desktop app, syncing issues can cause uploads to fail. Ensure that the app is syncing properly or try uploading files directly through the Box website.

    6. Pending Uploads or Active Processes

    If you have files already in the process of uploading, new uploads might be delayed or prevented until the current upload finishes. Check the upload queue to see if any files are pending.

    7. Account-Specific Problems

    If none of the above resolves the issue, it may be an account-specific problem. You can reach out to Box support for assistance in diagnosing any potential issues with your account.

    Best regards,
    Alice Richard
    WellNow Urgent Care

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