Billing: Accidentally extended wrong profile

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Dennis Gamble

• November 20, 2024 03:15

I have a two Box accounts. I accidentally logged into this one and extended the plan. How can I cancel and get a refund?

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  James Goff

  • November 29, 2024 07:55
  • Edited

  Hello,

  To cancel your Box subscription and request a refund, follow these steps: Official Website 

  1. Log in to your Box account.

  2. Go to Account Settings.

  3. Find the subscription you want to cancel and select Cancel Account.

  4. Complete any required surveys and confirm the cancellation.

  5. Submit a support case with the Box Billing Team to request a refund.
     
     Best Regards,
     James Goff

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