Issues with retrieving users with a service account

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jordan_k_miles

• December 03, 2018 07:37

I'm trying to use a service account to retrieve users using the /users endpoint from my enterprise but I keep getting "access_denied_insufficient_permissions". I created a new service account and tried again but got the same error. If I use the enterprise when creating my JWT, I do not get that error, but only my two previously created service accounts are returned and not any of the other users. Even if I use the "filter_term" or "login" parameters, the same two service accounts are returned. Am I doing something wrong?

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  cbetta

  • December 03, 2018 07:44

  In your developer console, go to your app and enable "Configuration => Application Access => Enterprise". By default, a JWT app only has access to the service account and accounts created by the app.

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  jordan_k_miles

  • December 03, 2018 08:35

  I went into my app and switched the access to "Enterprise", generated a new access token and attempted to return the users again with the same results. It only returns my two service accounts. Is there anything else I need to do? I am creating my JWT as box_sub_type of enterprise and my enterprise id.

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  Kourtney

  • December 03, 2018 09:56

  Hello, 

   

  Did you reauthorize your application in the admin console? That must be done anytime you make a change on the configuration page of the developer console in order for the changes to take effect. 

   

  Best, 

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  jordan_k_miles

  • December 03, 2018 10:26

  That fixed it. Thanks!

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