Box Status

Download or preview file using Content Explorer does not work

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dusman

Current State:

  • The downscoped token used for this has the permission for “base_explorer item_delete item_download item_upload item_preview”
  • The app that’s being used has Co-Owner permission as well.

 

The Content Explorer renders based on the following settings:pic1.jpg

 

 

We had a response Interceptor to the Box Content Explorer, but even after removing that and using OOB Box Content Explorer functionality, the download doesn’t work.

 

I would only get something if I were to manually copy paste the download link from the response to a browser:

 

 

 

The download doesn’t work, neither does Preview

 

I’ve been following the documentation provided here: https://developer.box.com/docs/box-content-explorer

 

I believe something is wrong here and need your assistance. What needs to happen for the download to work?

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3 comments

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  • jcleblanc

    Hi ,

     

    I'm not able to directly replicate the issue, as the explorer functions mentioned seem to work with the provided scopes on my side. Here's what I would suggest:

    1. Check to make sure that you're using the most recent JS versions of the explorer.
    2. If that's not the issue, I'd file an issue against the Box Elements project on Github. They should be able to provide some potential resolutions.

    Thanks,

    Jon

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  • dusman

    Hi Jon,



    Where would be the best place to get the latest version of explorer.js?



    Best,

    Dan


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  • jcleblanc

    Hi ,

     

    Here are the installation guides for the different Elements - this will show the current version and associated JS / CSS files.

     

    Thanks,

    Jon

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