Need help with refresh token expiry information? I'm getting "Refresh Token has expired".

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Hari16892

• May 26, 2020 23:51

When I try to fetch access token by refresh token api throws the below message 

{

"error":"invalid_grant",

"error_description":"Refresh token has expired"

}

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• 

  anoland

  • May 27, 2020 08:08

  Hey  
  
  Can you share additional details about the request you are making? It would be helpful to see a code snippet, what URL you are posting to, and what auth type you are intending to use.

   

  In the meantime, we have some guides on authentication and further documentation on developer.box.com including this one on refreshing access tokens.

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  Hari16892

  • May 28, 2020 05:30

  Hi  ,

   

  Thanks for your reply. 

  Request details 

  Url " https://api.box.com/oauth2/token

  I am getting this error while refreshing my access token. 

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  jcleblanc

  • May 29, 2020 07:47

  Hi ,

   

  This is most likely due to using an old refresh token being used. Essentially if a refresh token is not used within 60 days it becomes invalid, at which point the user needs to be re-authenticated by going through the full auth process. Docs on that here. 

   

  Should that not be the issue and the full description is off, you can also check that there isn't a date/time mismatch between Box servers and your local machine. Typically a different error would be shown, but just to make sure, update the Unix time on your machine to match a synchronized time server. You can then try to request again.

   

  - Jon

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