API call for enterprise returns 503 error

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tsukegawa

• June 16, 2020 17:31

I use the following to get API call for our enterprise.
https://api.box.com/2.0/events

 

The API returns 503 that means Unavailable.
https://ja.developer.box.com/guides/api-calls/permissions-and-errors/common-errors/

 

503 response json is the following.
{"type": "error", "status": 503, "code": "service_unavailable", "help_url": "http://developers.box.com/docs/#errors", "message": "Service Unavailable", "request_id": "13cba857cea46336418315c0aa8e2b484"}

 

I checked the following URL and found nothing wrong. Why it returns 503?
https://status.box.com/

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  dandennhardt

  • June 17, 2020 11:44

  Hi   - 503 errors should be rare but not unexpected. In the event of a 500 or 503 error you should retry your request using an exponential backoff strategy. If you are using a Box SDK, I believe it already handles the backoff and retry for you.

   

  Are you seeing this error frequently? If so, please log a support case with Product Support

   

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  tsukegawa

  • June 19, 2020 01:35

  thank you for your answer.

  It does not occur frequently. Therefore, API retries will be used.

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