unable to reset password

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Mohan9

• June 19, 2020 07:28

when i try to reset password from forgot password page i am getting email saying "You recently requested to reset your password. For your security, an email was sent to ***email address removed for privacy***(hear i masked my email)with a link to reset your password. Please check your primary email address for this account." 

 

my primary email has alias, but i am not getting reset link.

 

appreciate for your help 

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• 

  jcleblanc

  • June 22, 2020 07:58

  Hi ,

   

  You'll probably need to contact Box support for help with that, we can't help with password resets in the developer forum.

   

  - Jon

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  Mohan9

  • June 23, 2020 04:37

  Hi Jon,

   

  Yes, issue is resolved, thank you so much for the help.

  Thanks

  Mohan

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