Box View API returning status 503 Service Unavailable

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pooja_dontul

• July 09, 2020 21:57

Our service, which depends on the Box Provisioning API, is down because the Box Get User API is returning status 503 errors in response to calls to:

GET https://api.box.com/2.0/users?offset=0&limit=100

Response: {"type":"error","status":503,"code":"service_unavailable","help_url":"http://developers.box.com/docs/#errors","message":"Service Unavailable","request_id":"XXXXX"}

 

help me to resolve this problem

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  dandennhardt

  • July 10, 2020 06:39

  Hi  - If you are consistently receiving this error, please log a case with Box Product Support.

   

  If this error occurred on July 8th, please check the incident timeline as there was a previous period during which Box was degraded and may have been returning errors. https://status.box.com/incidents/kxlq980nk5xl

   

  Note that HTTP server errors (5xx status code) are rare but not unexpected occasionally. As such, your code should retry the request using a backoff strategy that increases the time between subsequent retries.

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