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Not able to see Create new folder option

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Kinjal Patel

Hi,

I don't see any option to create/add new folder in my box account. Please see below screenshot. Also I am not able to upload any files.

Thanks,

Kinjal

 

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5 comments

Date Votes
  • Hank Vare

    That is likely due to your Box Administrator restricting content creation on the first level in Enterprise Settings. 

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  • Kinjal Patel

    Thanks for the comments, i was wondering what happed as I had used box to upload files and collaborated but recently my account setting has been changed.

     

     

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  • Kirbi Yelorda

    Help! I have the same problem. How do we fix this? 

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  • Clayton Paul Booth

    Same problem!

     
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  • Kinjal Patel

    Hi Kirbi and Clayton,

     

    To fix this issue, I send an email to [personal information--redacted] and explain the issue, they will restore the files.

    I received the below response for reason:

    In a few words of explanation, BOX at Roche was designed to prohibit creation of 1st level folders as all collaboration should happen inside your ExP Collaboration Workspace. There you can create vendor-specific folders for each collaboration. Due to a mistake in the past, it was temporarily possible to create 1st level folders which was unwanted behaviour. It was rolled back to the original settings a few months ago and since then we again block the 1st level folders creation.
     
    Due to sensitivity of data that might be stored in BOX, this is a necessary security measure that must be in place. It guarantess that content owned by Roche can be shared with External Partners and ownership cannot be transferred to them, that retention rules are properly applied, that only internal users can grant permissions for externals and other requirements that are imposed by the security team.
     

    I hope this will help.

     

    Thanks & regards,

    Kinjal

     

     

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