Metadata Cascade Policy not working

Hi Box Support team,

I have tried to use the Metadata Cascade Policy feature, and it appears to not work. I know that the documentation says the cascade does not happen immediately, but even for a small folder tree my templates have not cascaded after 10 hours.

Use case:

Created a new folder to represent business models, each folder has its own metadata instance of a shared template, and has just 5 subfolders beneath it. In testing, each of the subfolders is empty. Then, metadata cascade policy is enabled by using the Java SDK (https://github.com/box/box-java-sdk/blob/master/doc/folders.md#create-cascade-policy-on-folder)

Observed results: Out of 20 folders created, only one folder had all 5 of its subfolders get the metadata cascaded to them. For the others, between 0-4 subfolders will have the metadata cascaded, even after waiting 10 hours. There seems to be no pattern of which subfolders get the metadata cascaded to them successfully.

Some help on expectations around this feature would be helpful. This seems like a very simple use case and am surprised it is so flaky for this simple folder structure.

Thank you,

- Brooke Xu

Brooke Xu

October 09, 2020 20:31

Hi, could I receive some help with this?

Thanks

Pamela Cox

September 14, 2021 21:56

I have the same problem. We've built a whole filing system based on cascading metadata (because we can't get a Digital Asset Management system), and it's extremely disappointing that it's not working when we are actually putting it into practice. Also disappointing that no one has been able to answer this in a year's time. Did you ever put in a support ticket? Wondering if that's our next step.

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