Inconsistent search results

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  • Official comment
    Kourtney

    Hello, 

    This is expected behavior. It can take 10-15 minutes for new content to be indexed and become searchable, as documented here

    Best,

    Kourtney, Box Developer Advocate

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  • El Sobrante United Methodist

    Hi we are having a similar issue but these files are not new files. 

    I've attached two screen shots. One shows that it doesn't find the file being searched for and the second proves the file by that name exists. This happens all the time. It's terrible and doesn't make sense as thats not how the search function is supposed to work.

    this has been going on for a long time now. please fix this.

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