Box zip_download API

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Saurabh Deshpande

• November 09, 2020 05:03

Hi Box Support team,

 

I keep getting error:404 after trying to download zip file from download_url generated by aip_download api.

Can you please tell me what might be the reason for that. 

 

 

Regards,

Saurabh

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• Official comment

  

  Kourtney

  • November 09, 2020 15:49

  Hello Saurabh, 

  A 404 indicates that the user associated with your access token does not own or collaborate on the content you're trying to download. To confirm which user is associated with your token, I recommend using the get current user endpoint. To resolve this error you will either need to obtain a token for a user that already has access or add this user as a collaborator.  

  Best, 

  Kourtney

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  Saurabh Deshpande

  • November 09, 2020 16:02

  I am able to download individual files using the API but not the zip download. The zip download simply returns an empty zip file. 

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  Kourtney

  • November 12, 2020 17:58

  Hmm that's strange. Would you be able to provide your client ID (aka api key) so I can take a look at our backend logs for more info? 

   

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  Saurabh Deshpande

  • November 12, 2020 19:53

  Okay to post that on public forum ?

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  Saurabh Deshpande

  • November 21, 2020 23:52

  Hello Kourtney. Can you tell me if it is safe to provide that client id on a public forum ?

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  Kourtney

  • November 30, 2020 21:56

  Apologies for the delay - yes, a client ID is safe to share. The client secret is what you need to keep safe :) 

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