Exception : connection timed out: api.box.com/185.235.236.197:443
While we are retrieving data using box Rest-API's, getting exception(connection timed out: api.box.com/185.235.236.197:443) very frequently.
Initially we were getting 429 status code as request rate limit were exceeding, so we handled it by making less then 16 calls per second But now we are getting connection timeout exception without any status code.
We are getting below Exceptions :
Exception: 1
reactor.core.Exceptions$ErrorCallbackNotImplemented: io.netty.channel.ConnectTimeoutException: connection timed out: api.box.com/185.235.236.197:443
Caused by: io.netty.channel.ConnectTimeoutException: connection timed out: api.box.com/185.235.236.197:443
at io.netty.channel.nio.AbstractNioChannel$AbstractNioUnsafe$1.run(AbstractNioChannel.java:261) ~[netty-transport-4.1.53.Final.jar:4.1.53.Final]
Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:
Error has been observed at the following site(s):
|_ checkpoint ⇢ Request to GET https://api.box.com/2.0/files/732393180955/content [DefaultWebClient]
Exception: 2
io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms
at io.netty.handler.ssl.SslHandler$5.run(SslHandler.java:2069) ~[netty-handler-4.1.53.Final.jar:4.1.53.Final]
Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:
Error has been observed at the following site(s):
|_ checkpoint ⇢ Request to GET https://api.box.com/2.0/files/732452862010/comments [DefaultWebClient]
Exception: 3- While downloading file content
io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms
at io.netty.handler.ssl.SslHandler$5.run(SslHandler.java:2069) ~[netty-handler-4.1.53.Final.jar:4.1.53.Final]
Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:
Error has been observed at the following site(s):
|_ checkpoint ⇢ Request to GET https://public.boxcloud.com/d/1/b1!6Z6xl84FRm_obRWjp5EDWSWV9PLXGTTPf5g-UT0GyWE1cz9lEtgcxh-....
We really appreciate if any one can let us know the exact cause of these exceptions , so we can handle these exceptions in proper manner.
-Vivek
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Hi Kourtney,
Thanks for your prompt response.
Yes, we are still facing this issue, Please find the bellow details as you asked.
Client-ID: 8oi6q84z0vvujrjv7guvavmijpxjxpqp
Date and time: This issue encountered multiple time Between 2020-12-02 18:55:15.215 IST to 2020-12-02 19:04:17.636 IST
Thanks
-Vivek
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Hi Kourtney,
It's getting fail in first time and while we retry the same API after few seconds it works fine for us.
You seen 400s because the token get refreshed between the time frame I provided earlier.
can you please check again for the below time frame ?
Time: between 2020-12-03 19:19:34.849 IST To 2020-12-03 19:19:49.716 IST
The message we are getting is [id: 0x895b1e8f, L:/10.100.130.59:52699 - R:api.box.com/185.235.236.197:443] The connection observed an error
thanks,
-Vivek
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