Box File Request API

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5 comments

  • Kourtney

    Hey Kevin, 

    Hmm that's very strange. I'll need some details in order to further troubleshoot. If you're comfortable providing more information here, I'll need:

    • App's client ID 
    • Date/time/timezone of an example 500 
    • File ID you were trying to generate this file request for 

    Alternately, you can open a support ticket with the information above.

    Best,

    Kourtney, Box Developer Advocate

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  • Kevin Ford

    Hi Kourtney,

    Thanks for responding. 

    App client ID: swy2gpdpdv0rubo8cu3flmtlhjtnsrcv

    Timestamp: Fri, 12 Feb 2021 19:25:35 GMT

    File request ID: 598720367

    KF

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  • Michael Dorr

    Hi,

     

    For what it's worth, I can confirm the same problem (internal server error when trying to copy a file request with primary access token, but it works with a dev token):

    App client ID zld8nzl5kya1us4va23nb51mhcnsl7we

    Timestamp Thu, 18 Feb 2021 19:48:22 GMT

    File request ID 636458360

     

    Thanks for looking into this issue,

    Michael

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  • Kevin Ford

    I should add I've had a ticket (2334377) open on this for a few months now. Unfortunately, we haven't gotten anywhere with it so I thought I'd try a parallel request. 

     

     

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  • Kourtney

    Hey Kevin, 

    Apologies on the delay getting back to you. I believe I was just able to reproduce the behavior you're seeing and have connected with the assigned agent to go ahead and open a bug ticket with our engineering team. To ensure we cover all of our bases and get this addressed for you as quickly as possible you may also want to open an issue directly to the Github repository. 

    Best,

    Kourtney, Box Developer Advocate

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