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Error: "Sync files failed. Folder deleted on sync"

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Box User

I get this error and the suggestion to move the files to another folder to syn to Box. However, I have not deleted any folder but created new ones. What can I do?

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11 comments

Date Votes
  • OCE-scanner

    we also have a sync problem between Cloud, NAS and Desktop version

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  • SHIVA KUMAR C

    Same error message & Couldn't complete the Sync from Box folder to local drive. Kindly advise how to remove the download restriction. Thanks.

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  • Jeff Hardin

    Same problem for me! The files Box claims are involved have no icon and no name, so I can't locate them tome them...

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  • Steven Horn

    I am having the same problem. The error keeps coming back no matter how many times I quit the box sync app or restart my computer. The error does not identify the two files that are causing the error, so I cannot delete, re-create or move them to another folder. Do I need to open a troubleshooting ticket or is someone at box.com already monitoring this issue?

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  • M TOUATI LAQHILA

    J'ai supprimé par inadvertance un dossier

    Comment le restaurer.?

    Un message m'indique que la restauration du dossier est verrouillée

    Comment le déverrouiller?

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  • Mr. Smith (Personal Account)

    Any response to this from Box.com support? I posted about this myself here today: https://support.box.com/hc/en-us/community/posts/4406383289363-How-to-get-details-so-I-can-debug-Sync-Files-Failed-Folder-Deleted-on-Sync-

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  • Chuang Peng

    I keep having the same error message. This issue has been reported 2 years ago. Any updates on the issue???

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  • Will Murphy

    Same problem.

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  • Mr. Smith (Personal Account)

    Not surprising that you encountered this, too, Will Murphy.

    Box Sync is outrageously bad client software.

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  • David Gaertner

    I'm seeing this problem today. There's no solution?  

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  • Mike Miller

    Potential solution: I had the same error.  I turned off sync for all folders (at Box.com) and then turned them back on.  Took quite a while but this cleared all my errors.

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