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Regarding Changing the Phone Number for Two-Factor Authentication

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佐藤　勇気

I am trying to log into Box Drive, but I am being asked for two-factor authentication.
The phone number registered at the time of setup is outdated, and I have since changed it.
As a result, I am not receiving the code and am unable to log in.

Since I cannot log in or change the settings,
would it be possible for you to update the phone number used for two-factor authentication?

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  • 佐藤　勇気

    Since the person is unable to log in, I am posting this on their behalf.

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