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Comments do not link to mainline text

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Hi there, I received some comments on a box file uploaded in the "Google Docs" format. However when I go to preview the comments, they do not actively correspond to mainline text, and therefore I can't tell what goes to what. Have tried downloading as a word file and opening in Google Docs to no avail. 

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  • Sandy Lane
    • Edited

    Hello,
    This issue may occur if the original text linked to the comments was altered or deleted. Ensure the document is fully synced and try restoring a previous version via version history. If unresolved, reassign comments manually or contact Google Support for assistance. Let me know if you need further help!

    Best Regards,
    Sandy Lane






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  • Box User

    Sandy Lane Rosita Ruiz unfortunately opening in Google Docs and a PDF download didn't work, neither did resync and I do not have access to version history on this level of BOx 

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