Unable to Log In to Box Drive on macOS - New User - Video Attachments Included

Okay, I've updated the draft to include that you're attaching video captures. Here's the revised email:

Subject: Unable to Log In to Box Drive on macOS - New User - Video Attachments Included

Dear Box Support Team,

I am a new Box user and just installed Box Drive on my Mac Mini M1 (2020) running macOS 15.4.1 (24E263). I signed up using Google Auth and have successfully reset my password. I can access my Box account without any issues through both Chrome and Safari.

However, I am consistently unable to log in to the Box Drive application on my Mac. I have carefully followed all the troubleshooting steps outlined in your support article [https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics], including:

• Attempting to manually reset Box Drive using the provided Box Reset Tool.
• Trying the alternative manual reset steps via the Terminal, using the appropriate commands for my macOS and (presumably) latest Box Drive version.

Despite following these instructions precisely, I am still unable to log in to Box Drive. To help you clearly understand what is happening, I am including links to youtube video capture files showing the login process and the errors I am encountering.

cannot login https://youtu.be/s35AKRpU-OY
tried troubleshooting https://youtu.be/eldsbKDVaSc

As a new user excited to try out Box, this experience has been quite disappointing. I would greatly appreciate your urgent assistance in resolving this login issue.

Please let me know if you require any further information from my end to diagnose the problem.

Thank you for your time and support.

Sincerely,

Gio