PDF display error
Completed
We share documentation in PDF and they are reporting that they cannot view it, only the first page, even with different browsers, does not load the complete document
Tests were carried out on different computers from different places and in some it allows but in others it does not
Do you have any configuration or intermittency to validate?
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Official comment
Hello,
An issue of this nature requires further investigation by our Product Support team. If you haven't already, please open a support ticket and they will further assist.
Best,
Kourtney, Box Developer Advocate
Comment actions -
I am having the same issue. I sent a link to a client - so that he could view the PDFs in his folder on Box.com. When he opened the PDF on his browser, it showed the IRS Form 941 but all of the fields were blank. Also it only showed the first page. When you download the PDF file from Box.com website to your computer, all is fine. It is when you view the PDF in browser, it shows a blank form and only the first page. This is difficult for my clients, because they usually view documents from the browser.
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We are experiencing the same issue. I can briefly see the full document when it opens but then only the blank form is displayed. We are using Chrome and I've tried on several computers with the same results.
Update - In our case Chrome was the issue. The fillable form PDF's display properly in Internet Explorer.
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