PDF display error

New post



  • Official comment


    An issue of this nature requires further investigation by our Product Support team. If you haven't already, please open a support ticket and they will further assist. 


    Kourtney, Box Developer Advocate

    Comment actions Permalink
  • Gwen Larrett

    I am having the same issue.  I sent a link to a client - so that he could view the PDFs in his folder on Box.com.  When he opened the PDF on his browser, it showed the IRS Form 941 but all of the fields were blank.  Also it only showed the first page.  When you download the PDF file from Box.com website to your computer, all is fine.  It is when you view the PDF in browser, it shows a blank form and only the first page.  This is difficult for my clients, because they usually view documents from the browser.

    Comment actions Permalink
  • ITAdmin81

    We are experiencing the same issue.  I can briefly see the full document when it opens but then only the blank form is displayed.  We are using Chrome and I've tried on several computers with the same results.

    Update - In our case Chrome was the issue.  The fillable form PDF's display properly in Internet Explorer.


    Comment actions Permalink

Please sign in to leave a comment.